Physically
Customer goes to EDM shop to expose their concerns, such as:
- Complaint about the invoice;
- Request for statements;
- Request for balance;
- Deliver meter readings;
- Request for duplicate invoices;
- Information on contract; and
- Request for any other information.
By phone
Customer calls Call Centre and exposes their concerns that may be related to:
- Information on the amount due;
- Information on balance;
- Request for statement of customer’s statement;
- Meter readings;
- Reporting breakdown; and
- More business information
